Frequently Asked Questions
We are proud to boast an A+ rating with the BBB and are members of the Independent Pool and Spa Service Association (IPSSA) which is a well-respected national pool service organization where David serves as Vice-President.
Do you vacuum and brush each week?
Our full service includes skimming, brushing, vacuuming, emptying all collection baskets, chemical check and treatment and equipment inspection.
Do you come on the same day each week?
Yes, for the most part, excluding holiday weeks or other normal issues that can put us behind.
Do you come on rainy days?
We come each week, rain or shine.
Do you leave a door hanger?
We send electronic door hangers with all the pertinent data to your email address for good record keeping including before and after pictures and including pictures of broken parts as well.
Are filter cleans part of the service?
These are done on a less frequent schedule; some pools require more than others and therefore are charged separately.
What if you can’t get in yard?
It is the customer’s responsibility to allow us in your backyard, if there is an issue, we call the prearranged number to try to solve the issue while we are still in the area.
Do you have a licensed repairman?
We have licensed repairmen as the State of Texas requires by law.
What is the approval method for replacement parts?
If a part that cost $50 or less is broken, we replace it, add a picture to the report showing the damaged part and add the charge to the next invoice. Anything over $50 requires customer approval.
Do you require a contract?
We operate on a month to month service agreement; it can be cancelled anytime by either party.
Sparkling Pool Service, Inc.